HELP & INFORMATION

UK Postage & Packaging

First Class / Courier Service

1 - 5 Candles    £3.68   (1 - 2 Business Days)

6 - 10 Candles  £7.45   (1 - 2 Business Days)

Second Class / Courier Service

1 - 5 Candles    £3.00  (3 - 5 Business Days)

6 - 10 Candles  £5.41  (3 - 5 Business Days)

We are very happy to post our lovely candles to Europe.
Please contact us for a price.

Refunds & Returns

If an item reaches you damaged please contact us as soon as possible. We are happy to refund or exchange any damaged item providing it's returned within two weeks and is in its original packaging and in an unused condition.  Please send a photo of the damaged item if this is relevant. Please get in touch with tubscottagecandles@outlook.com quoting your name and address so that your query may be dealt with as quickly as possible.

 

If you wish to cancel your order please do so before it has been dispatched.  We are unable to cancel your order after this time. Once received if you decide you don't want your candle(s) please return it within 7 days, with a confirmation return email. The candle must be in an unused condition so it can be resold. The buyer will pay for the return postage and a refund will be given once the item has been received by us.

Terms & Conditions

By using Tubs Cottage Candles website you are agreeing to Tubs Cottage Candles Terms and Conditions and Privacy Policy and agree to abide by them. The terms and conditions shall govern every sale from Tubs Cottage Candles to you the customer. At times these Terms and Conditions may change and be updated, and the new terms will apply.  It is your responsibility to ensure you keep up to date.  If you do not agree with these terms you must not use this website.

Cookies

The website uses cookies to collect information.  Cookies are used to help improve the customer's experience when using a website.  Cookies collect information which helps to ensure purchases run smoothly and to improve your content and the users experience of the website.  Tubs Cottage Candles does not use cookies to collect or record personal information such as name, address or contact details. Please follow the link for more information about cookies. www.allaboutcookies.org

Prices & Payments

All prices are shown in Pound Sterling and do not include postage.  Prices are subject to change without notice and the price charged will be in accordance with the price shown on date the good were bought.

Payment is to be made via Paypal or by debit/credit card.  Please follow the instructions on the payment page to fill in your card details and proceed with card payment.

Tubs Cottage Candles retains full ownership of all products until full payment has been made by you and received by us.

We reserve the right to change or amend postage costs.

We aim to dispatch orders within 2 working days, but as our candles are handmade in small batches, at busy times orders may take up to three working days to be dispatched. 

Product Descriptions

All products are displayed as accurately as possible on this website.  However please be aware that as each candle is handmade with natural ingredients there may be slight variations in colour and scent.

Please do not hesitate to get in touch if you have any questions about the ingredients of our candles. You can email tubscottagecandles@outlook.com or write to us at Tubs Cottage, 1a Church Street, Kingsteignton, South Devon TQ12 3BQ or call us on 07827668929

Privacy

Your privacy is of the utmost importance to Tubs Cottage Candles.  All information collected is for the sole purpose of responding to your query or to process your order, update you of your order and make sure it is delivered to the correct address.  None of your credit card or debit card information is stored.  At Tubs Cottage Candles we do not pass on your contact details to any third parties, unless required to do so by law or regulation.  We never sell or share data.

TUBS COTTAGE CANDLES • SMALL BATCH 100% NATURAL CANDLES • HANDMADE IN DEVON

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